The Influence of Servant Management within the Office


Individuals everywhere in the globe discuss management. C-suite-level executives wish to find out how they will higher encourage others to steer, in addition to how they themselves can lead higher. Whereas there have been many research on varied kinds of management, one which stands out is servant management.

What’s Servant Management?

Servant management is the place the chief views themselves as somebody who serves and builds up the workers they’re over. A servant chief makes an attempt to search out methods to present staff instruments to resolve issues and does their finest to assist staff develop and study. Usually talking, servant management helps staff really feel valued, seen, and important to the corporate. Later on this article, we’ll dive into particular research on this. Nonetheless, when you have been to have one takeaway on servant management, it’s that servant management prioritizes staff and their particular person development.

Influence of Servant Management

A current examine by UKG discovered that managers and leaders have simply as a lot influence on individuals’s psychological well being as their spouses (69% every), much more than their physician (51%) or therapist (41%). Psychological well being is changing into increasingly more of a priority and precedence for firms across the globe. Consequently, managers are given a portion of this accountability and should assist and construct up staff whereas pursuing firm targets.

The Energy of Servant Management

One glorious method to realize that is by means of servant management, by which managers prioritize “their key function as serving staff…. offering tangible and emotional assist.” When appropriately carried out, servant management gives quite a few advantages that may positively influence organizations, corresponding to improved worker engagement, belief, and crew efficiency. 

A world examine revealed a important constructive correlation between servant management and varied key components corresponding to crew efficiency, organizational citizenship behaviors, creativity, and particular person voice. Furthermore, one other examine indicated that servant management enhances worker engagement by fostering elevated belief between staff and their managers. Whereas belief might not look like a lot, Harvard Enterprise Overview discovered that when staff really feel trusted by their managers, they carry out at the next degree, put in further effort, and go above and past. 

Engagement can be extraordinarily highly effective, as engaged staff expertise larger happiness ranges, elevated effectiveness, decreased stress, and a decrease probability of burnout. These advantages are important for any group, as happier and fewer confused staff will seemingly stick with firms longer and be extra glad with their work. Lastly, with extra glad and higher-performing staff, prospects will even be extra glad and dependable to the corporate. 

Translation into the office

Moreover, these benefits translate into enhanced crew efficiency and in the end contribute to the corporate’s general success.  Servant management proves to have extra tangible advantages as properly, corresponding to 6% larger efficiency, 8% higher customer support, and 50% higher worker retention. Servant management is so important that PricewaterhouseCoopers beneficial servant management to a small firm in a consulting venture. This resulted in better belief between managers and staff and extra important worker innovation. 

Servant management is compelling as a result of it connects managers to their crew members a lot better than different management types. Enterprise Management In the present day stated, “Greater than another management model, servant management offers one of the best method to managing tradition and managing individuals.” Servant management is nice at managing individuals as a result of it exhibits crew members they’re vital, valued, and seen within the office.


Merely put, servant management helps groups carry out higher and results in elevated job satisfaction, however how can it finest be carried out? One place to begin is to have leaders ask staff, “How can I make it easier to achieve success?” Asking questions like this will help staff and managers get on the identical web page about the best way to accomplish work finest, and managers can higher give staff the instruments and sources they must be profitable.

Nevertheless, setting concrete boundaries is significant to make sure managers keep away from burnout and get their work completed. Managers are already stretched so skinny, and asking them to offer a very new management model would undoubtedly be tough for a lot of managers. Whereas setting boundaries will range from crew to crew, managers mustn’t burn out themselves and take the time they should full their work and discover success. 

Traits of Nice Servant Leaders

Gonzaga College discovered that sure qualities assist servant leaders grow to be more practical within the office. A few of these qualities are listening, empathy, and constructing neighborhood.


Listening is a wonderful attribute of any chief, particularly a servant chief. Robert Greenleaf, the principal founding father of servant management, stated that genuine listening “builds power in different folks that results in more practical interpersonal communication.” Higher interpersonal communication helps keep away from potential issues within the office and ensures that everybody is at all times on the identical web page.


Gonzaga states, “Empathy is an consciousness of, and sympathy to, the ideas and emotions of others [and] is crucial to receptive listening expertise of the servant chief.” Whereas empathy is part of different kinds of management, servant leaders are identified at all times to be empathetic. It performs a significant function in this kind of management as when leaders are empathetic, they will higher serve and construct up their staff.

Constructing Group

Constructing a neighborhood that may contribute considerably is potent for the office. Servant leaders, clearly, give attention to staff as people, and in doing so, they will change the atmosphere at work and construct a protected and productive neighborhood. Servant leaders can give attention to people and assist them contribute to the nice neighborhood.


Servant management will increase crew efficiency, customer support, and worker retention. As staff really feel valued and revered, they naturally carry out higher and belief the chief extra. When implementing servant management, managers should ask questions on staff and set wholesome boundaries to make sure they don’t burn out. Nevertheless, servant management can change individuals, groups, organizations, and society. If modern-day companies wish to enhance their organizations, an awesome resolution is to implement servant management.

Picture Credit score: Pexels; RDNE Inventory Undertaking

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